SHIPPING AND RETURNS
Delivery will be processed by bpost. Each shipment has its own tracking number, so that you can consult the status of each shipment at any time of the day. The table gives you an overview of the shipping costs per country:
|Country||Shipping cost||Free delivery for orders above:|
|UK & Switzerland||12,50€||200€|
|Rest of Europe||15€||300€|
|Rest of the World||40€||
Lemonade Kids Shop also gives the possibility to pick up your package at your chosen bpost office or in our store: Brusselsesteenweg 31, 1860 Meise.
Lemonade Kids Shop reserves the right to invoice an amount equal to an administrative cost for the return and freight costs of all packages that are not picked up within 14 days at your chosen bpost office.
RETURN & EXCHANGES
You have the opportunity to exchange or return your products within 14 days after delivery.
Please inform us by e-mail of your return stating your order number, the article which you wish to return as well as the reason too small, not as expected,…. Do not forget to specify whether you wish to return or exchange the item.
Return the article but please ensure that the products are packaged appropriately. You are not obligated to use the original package. It must also have sufficient postage and be sent along with the invoice.
We will send you the new article, if in stock, or will refund you your purchase. Shipping fees shall not be refunded.
As a customer you must follow all return conditions and instructions stipulated by Lemonade Kids Shop. A detailed description can be found in our General Terms and Conditions.